Kindle For Mac Download Fail


I can see it in the app on my phone, see it in the cloud, see it on kindle app on my mac, but it will not show up on my kindle. I can see it on the cloud on the kindle (although when I click on it, it tells me “pending” and then doesn’t download), but not on the device. Someone help – this is very frustrating! Option #3 Download Using Software Also, there are applications available allowing users to download Kindle books, such as Calibre, users can search or get Kindle books from other stores. Create Kindle-ready files on Mac. Instead of uploading an HTML or DOC file to the KDP website for conversion, you can convert your book into Kindle format directly on your Mac. You can either upload this file to your Kindle device or view it in Kindle Previewer to check the quality of your eBook before publishing. And it will automatically detect the ebooks that have been downloaded to Kindle for PC/Mac or on the Kindle e-reader connected to your computer via USB. The books will be listed in the left sidebar.

As the Amazon wants to build its own digital ecosystem, employing Kindle KFX DRM to all books becomes a trending. Since more and more Kindle eBooks have been encrypted with Kindle KFX DRM, Epubor Ultimate has been released as the first tool on the market to remove Kindle KFX DRM. Few users may come across the 'Kindle KFX DRM Remove failed' issue when using Epubor Ultimate. If you are failed to remove Kindle KFX DRM, you may feel disappointed at Epubor Ultimate or you may even uninstall this software to express your discontent. We cannot blame our customers for uninstalling Epubor Ultimate, but we do try our best to figure out what causes the failure.

After testing Epubor software and analyzing the bug reports from our users, one thing is entirely clear is that the 'Kindle KFX DRM removing failed' issue is mainly caused by mal-operation. In this article, I will list the reasons that may cause the Kindle DRM removing failure and how to remove Kindle KFX DRM successfully with Epubor Ultimate.

Handle Kinde for PC/MAC Version 1.25 or
Kindle eInk Device with Firmware 5.10.2 (or Higher)

Recently, Amazon have officially released its new Kindle for PC/MAC (version 1.25 ) by automatically recommending user updating software internally. So does the Kindle eInk devices has been updated to firmware 5.10.2. So if you guys has updated your Kindle for PC/Mac to version 1.25 or later version, you will fail to remove Kindle DRM with Epubor Software. Epubor team is working hard on this issue and trying tol figure out a solution.

Let's see what the Kindle for PC/MAC 1.25 and Kindle firmware 5.10.2 brings to us and how to remove new Kindle KFX DRM. Maybe, we can call it Kindle KFX version 2.

How to remove DRM from Kindle KFX eBooks downloaded via Kindle for PC/MAC 1.25?

Amazon has updated its Kindle desktop application with only minor functional updates. Under the official revealed updates, there is a major change that Amazon did to all KFX eBooks which is Amazon has employed the much harder DRM scheme to thier KFX format ebooks. Therefore, if you download eBooks via Kindle for PC/MAC 1.25.X, you will be failed to remove Kindle KFX DRM. Epubor Team is the first one to get the update news and the new kindle kfx DRM information from customer's report. We should thank all of our customers for their patience and trust.

For now, we offer an alternative way to remove Kindle KFX DRM. This solution will help you you remove DRM from Kindle eBooks. Here I will show you how to on Windows computer. If you are using Mac computer, the steps are the same. You can also automatically downgrade kindle for PC/MAC with Epubor Ultimate.

Step 1 De-register your Kindle for PC/MAC 1.25. Run Kindle for PC. Go to Tools-->>Options-->> Registration-->>click on 'Deregister'.

Kindle Download Error

Step 2 In the new pop up window, just tick the box before “ I understand..this device.' and then click on 'Deregister' finish the deregister process.

Step 3 Uninstall the Kindle for PC/Mac 1.25 and install the older version. Here is the link for older Kindle desktop version.

Reminder: please stop the Kindle for PC/Mac automatically update manually. Go to Kindle desktop app-->>Tools-->Options--General--Uncheck the automatically install updates option.

Step 4 Run the old version of Kindle for PC/Mac, and redownload your Kindle books. Then run Epubor Ultimate to remove Kindle kfx DRM. The Kindle book will be decrypted successfully this time.

Note: If your MacOS has been updated to Catalina 10.15, kindle for mac 1.23 will no longer run on your Mac. That's because Macos10.15 only supports 64 bits application but Kindle for Mac 1.23 is 32 bits. But you can follow the ultimate ways to remove Kindle DRM on MacOS10.15 Catalina to get your problem solved if you have a kindle eReader. To be mentioned, this is the only way to remove kindle drm on MacOS 10.15 Catalina currently.

If you don't want to downgrade kindle for pc/mac to older version,
,you can just disable kindle kfx format support in Kindle for PC/MAC.

2. New feature of Kindle firmware 5.10.2 & solutions to remove new Kindle kfx DRM 2020

From the official what's new in Kindle firmware 5.10.2, I see nothing new in the new firmware. I am definitely sure this is Amazon's tricky to add the harder DRM to Kindle books downloaded via Kindle e-ink devices.

Anyway, we have the step-by-step guide to teach you how to stop Kindle update. Follow this guide, and you will never get the Kindle kfx ebooks with harder DRM. If you already have installed the latest updated 5.10.2, here are two solutions for you.

Solution 1: Download Kindle books via old Kindle for PC/MAC, and run Epubor Ultimate to remove kindle kfx DRM.

Solution 2: Download Kindle books and transfer via USB to avoid Kindle kfx format and run Epubor software to remove Kindle DRM.

General Reasons and Solutions for Kindle KFX DRM Removing Failure

First thing to check: What's the Kindle for PC/MAC version installed on your computer?

If your kindle for PC/Mac version is 1.25 or even higher, it is no surprise that you fail to remove Kindle DRM. To fix this issue, please downgrade Kindle for PC/MAC to older version. Then run Epubor software to remove the DRM. Kindle DRM will be removed successfully.

1You are not using the latest version of Epubor Ultimate.

Please ensure you are using the latest version of Epubor Ultimate because Epubor team regularly update the Epubor Ultimate to crack the latest DRM scheme. What's more, it is free to update Epubor software. Why not update it to the latest version?

You must be curious if you are using the latest version of Epubor Ultimate. Please run Epubor Ultimate, then click on gear icon at the top right corner and then you will go to the settings interface. Click on 'Help', then click 'check up' , and you will see there is an 'update' button. If it is in gray color, it means the software is the latest version. Otherwise, you will need to click on 'update' button to update it to the latest version.

Or you can download the latest version of Epubor Ultimate here:

2The Kindle books are not purchased via your own Kindle account.

The eBooks you want to remove the DRM should be purchased via your own Amazon account. In other words, you should be the owner of this book.

What kind of Kindle books are not supported by Epubor Ultimate?

Sample booksThe books are titled like XXXEBSP.KFX or XXXEBSP.AZW are sample book which are not supported. Epubor Ultimate are not promise to support sample books, but can handle some of them.

Rented booksIf you rent this book, you may fail to remove the DRM from this Kind of eBooks.

Kindle Unlimited Subscription BooksMany users have purchased the Kindle unlimited subscription service. Of course you can download many book freely, but do not try to use Epubor Ultimate to remove DRM from this kind of ebooks. You are not the owner of these books, but just can read them in the subscription time. It is another kind of rented books.

Kindle eTextBookKindle eTextbooks are with different kindle drm which are much tougher so there is no way to remove DRM from this kindle of kindle books.

Books not from your own accountEvery now and then, you may receive some books from others. When you try to decrypt this kind of Kindle eBooks, you will face 'Kindle DRM Remove failed' issue. That's because you cannot generate the Epubor key file to decrypt these books without your friend account information.

3You may not register your Kindle for PC/MAC at your computer.

Some users may deregister their Kindle for PC/Mac after downloading the books. In this situaion, you will be failed to remove Kindle DRM.

Safari download kindle for mac

Solution: Please ensure your Kindle for PC/MAC are registered even if you have finished the downloading. If you really want to de-register your Kindle for PC/MAC on your computer, you can do it after the DRM has been removed from your Kindle books.

Q: Can I remove Kindle kfx DRM from Kindle devices?

Epubor Ultimate can handle books downloaded via Kindle device, not including Kindle Fire Tablet, but only Kindle e-ink devices. In this situation, you only have to plug your Kindle device to your computer. Then Epubor Ultimate will detect the Kindle Serial Number and use it to generate key to decrypt your Kindle books.
Detailed Guide>> How to Remove DRM from Kindle KFX eBooks downloaded via Kindle e-Ink devices.

If your Kindle firmware has been updated to 5.10.2 or later, you are not able to remove DRM from Kindle books downloaded via these devices. Just follow the solution for Kindle firmware 5.10.2 to fix this issue.

4You move your Kindle eBooks to other folder without the full content.

Some people move their books to the desktop for removing DRM. This is really unnecessary as Epubor Ultimate can dectect your default 'My Kindle Content' folder and display the books in the left column. The big difference between Kindle old format and the Kindle KFX format is the Kindle KFX ebook is consisted of a series of files and stored in one folder. So if you want to remove DRM from Kindle KFX ebooks on your desktop or other folders, please ensure you have the whole Kindle KFX eBook folder, not only a file with the extension of azw or kfx.

If the above 4 situations are not applied to you, you can also try the below method to solve your 'Kindle KFX DRM Remove failed' issue.

5The failure may be cuased by computer environment.

We know computer system environments are verious and some special computer environment will also cause the failure of removing Kindle KFX DRM. Although this possibility is quite slow, we still provide the solution to this situation.

1Solutions for Windows system

Step 1: Clear the cache of Epubor Ultimate. Please delete the .ultimate folder. You can find it here: C:UsersusernameAppDataRoaming.Ultimate.

Step 2: Please delete Epubor_keys folder. You can find it here: C:Usersusername.Epubor_Keys.

Step 3: Then run Epubor Ultimate to remove the DRM. If you are failed again, please delete the failed books and redownload them again. Run Epubor software to remove the DRM.

If your computer has been updated to Mac 10.15 Catalina, please don't use this method. Try Epubor KCR Converter.

If you are on Mac, it will be a slight difference.

Step 1. Delete all content Kindle content folder

Open terminal, and then copy this command rm -rf ~/Library/Application Support/Kindle/storage to the terminal and then press on “enter' to delete all files in Kindle content folder.

Open the terminal and copy the following command to the terminal rm -rf ~/Library/Containers/ Support/Kindle/storage and then press on “enter”.

Then copy this command rm -rf ~/Library/Application Support/Kindle and press on “enter” again.

If you have changed the directory of Kindle content folder, you have to find the folder and delete all the files manually.

Kindle For Mac Download Fail Windows 7

Step 2. Please also delete the Epubor Key file at your Mac. You can find it here: You can find the Epubor Key files here: Mac: /Users/system user/.Epubor_Keys/

Step 3. Redownload the books and run Epubor software to remove the DRM

Now you only have to re-sync your Kindle books and run Epubor Ultimate to remove the DRM.

Ultimate Ways to Remove Kindle KFX DRM

If above solutions cannot fix your problem, here I want to share the ultimate way to help you remove Kindle DRM.

Ultimate wayDownload and Transfer via USB

Please note: Please ensure you have at least one Kindle eink device and this device is registered with your Kindle account.

Do you know that Amazon allows you to download Kindle books and transfer via USB from its online library? Why not download the Kindle books directly from the Amazon website and remove the DRM. An article on our website has given you detailed guide about downloading Kindle eBooks from Amazon website directly and removing Kindle AZW3 DRM--Download &Transfer Kindle Books via USB and Remove Kindle DRM. I am sure you will get your problem fixed by this method.

Get Assistance from Epubor Support Team

Epubor team offers various access to Epubor Support Teamfor helping our customer fix their issues and inquiries. If the all above mentioned solutions cannot fix your issues, please feel free to contact Epubor Customer Service Center via following methods:
starting a livechat
open a ticket
email to us
skype: [email protected]

Epubor team will get back to you within 24 hours and try our best to help you fix your problem as soon as possible.

Iris Yan joined Epubor since 2017. She always wants to share everything related to ebook reading and improve your reading journey.

When it comes to e-book readers, Amazon Kindle must be the most famous and desired brand. Traditionally, people tend to buy a lot of paper printed books, which doesn’t cost too much and convenient. But since the technology grown up, more and more people tend to read books online to save time and reduce some load of bookshelf. It is undeniable that Amazon Kindle provided users a lot of conveniences as possess of too many paper printed books would become heavy to carry around.

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However, by considering the popularity, Amazon Kindle doesn’t seem to be very common if compared with PC or iPad. The Kindle is designed for reading e-books and listening to audiobooks only, it is actually not compatible with any other functions such as video games, social networks, or e-mail, etc. In contrast, iPad and computer are not limited by e-books only, which they are definitely more functional than Kindle, and that is the reason why you can see iPad and computer nearly everywhere on the street.

How to Read e-books on iPad or PC?

You must wonder how to read e-books on tablet or computer if you don’t have a Kindle. The following texts will teaching you how to get your kindle books available on your iPad or PC.

Method 1

Download Amazon Kindle Application to iPad or PC.

This must be the simplest way that many users are aware of. Amazon kindle is available on both android market and Apple Store, simply download the application to your devices so that you will be able to access the any books you want to read.

Method 2

Download Kindle Files to PC and Transfer iPad.

We all know that Kindle books can only be viewed if you have Kindle application installed on your tablet or computer, which means that they cannot be viewed offline unless you purchased the books. But in general, the downloaded files are available to read on Kindle app or device only, if you want to read Kindle books on a computer or tablet without the app, we will have to find some help from others. In this article, we are going to introduce the best solution regarding format converting, and you can download the Kindle books to your computer to read without any restrictions.

Any eBook Converter is a professional eBook tool that is able to download Kindle, Adobe, Kobo or Nook eBooks and convert them to other formats in batch.

Key Features

  • Support up to 24 input formats, such as EPUB, PRC, HTMLZ, etc;
  • Convert eBooks to EPUB, MOBI, PDF, AZW3, TXT or KFX format;
  • Automatically Scan & Detect eReader;
  • Save / Edit metadata;
  • Support the latest version of Windows 10.

How to Read Kindle Books on PC without the Kindle for PC App

Below is a full demonstration for the process. Before we get started, please have the program installed on your computer.

Step 1. Upload Kindle eBooks to Any eBook Converter

Launch Any eBook Converter. Click 'Add eBook' on the upper left and there will be a pop-up window prompting you to browse and select the Kindle books that you want to download.

Note: If you connect an eReader device to your computer, Any eBook Converter will automatically detect and scan it. All of your ebooks will be listed on the left in a few seconds.

Step 2. Choose Output Format and Confirm Output Path

Click “V” icon on the bottom and you'll be able to select the output format. Here we chose “PDF” as an example.

By clicking the “Settings” on the upper right, you can customize the output path folder for converted books.

Note: The program keeps original quality for all eBooks and keeps all metadata after conversion. And by clicking the 'Edit' icon on the right, you can edit any meta information which are important to you, including title, author, publisher, etc.

Step 3. Convert Kindle Books to PDF Format

Click 'Convert to PDF' to start converting your Kindle books to PDF format.

When the conversion is done, you can find the converted DRM-free files by clicking the “History” on the upper right or directly going to the output folder you set in previous step.


Step 4. Read Kindle Books on tablet

Now you've successfully downloaded your Kindle Books to PDF format, you can easily open and read them with Adobe or any other PDF Reader on your PC. You can also transfer them to your tablet like iPad if you feel computer is too heavy to carry with. Don't forget to check this out if you have no idea on how to transfer kindle books to iPad.

Note: The free trial version of Any eBook Converter enables us to convert one book at a time. If you'd like to add more at each time, please purchase the full version.

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